IT Support Trainee

Do you enjoy working with information technology and solving problems? Are you a collaborative and goal-oriented person with a team spirit, who has a natural desire to learn new things? And can you effectively communicate your knowledge to colleagues? If so, we may have a great opportunity for you.

About the job 

As an IT Support Trainee at Orifarm, you will serve as the initial point of contact for many employees in the organization. Therefore, you will gain a comprehensive knowledge about different procedures, handling of devices, etc.

Your key responsibilities will be:

• Providing support to internal users regarding their technology related needs
• Installing, configuring and troubleshooting desktops, laptops, telephony and other related technology devices. Offering both local and remote assistance to internal users.
• Following and developing Standard Operating Procedures, as well as maintaining detailed documentation
• Following the system development life cycle methodology, policies and standards.

Operating within an international setting where English serves as the primary language, we require that both your CV and application is submitted in English. Additionally, you must expect that interviews will be conducted in English.

About you

The position is solely for students currently undergoing the Danish education as IT Supporter. More precisely, it is aimed at those students who have completed their basic training (grundforløb) and are ready for the next phase.

We imagine that:

• You are curious and self-driven
• You are a team player with a positive attitude
• You aim high regarding knowledge and learning new skills
• You are fluent in English and Danish
• You are service-minded and able to communicate at eye level

Who are we?

The IT department in Orifarm is divided into smaller teams. As an IT Support Trainee, you will join our dedicated IT support team, which spans various locations across Europe including the Czech Republic, Germany, and Denmark. While the manager of the IT Support department is based in the CZ, your reference will be the manager of our IT Operations team, located in Odense.

Orifarm is an international company, and our team provides support to users across all locations. We work closely with other IT teams primarily based in Denmark. The Danish support team primarily serves users in the Nordic region but also extends assistance to our colleagues in the Czech Republic when required. Given the diverse scope of our company and its dynamic environment, there will be ample challenges for the right candidate.

Your primary tool will be the ticket system where we handle and prioritize all the tickets and tasks. We strive to deliver a good service and experience for the users by continuously improving the process.

About Orifarm

Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. In Orifarm, we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision, we create access to affordable high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way, we always act responsibly and constantly with our customers in the center of our attention. And everything we do is driven by our sole purpose:

For as many as possible, as healthy a day as possible.

Our history goes back to 1994 where Orifarm was founded in Denmark by Hans and Birgitte Bøgh-Sørensen. Since then, Orifarm has grown from a small nine-person company into an international company operating globally in 13 countries. Today, Orifarm is Europe's largest parallel importer of pharmaceuticals and Denmark's largest supplier of pharmaceuticals with more than 2,200 employees.

We operate within seven different business areas: Over the Counter (OTC), Consumer Healthcare, Generics, Promotional Rx, Unlicensed Medicines, Parallel Import and Clinical Trials Supplies (CTS). Further, we focus heavily on new business opportunities and synergistic M&A to expand our offerings.

We offer

At Orifarm, we know our growth comes from the growth of our employees. We are an ambitious organization with an entrepreneurial culture, and we celebrate can-do attitudes, smarts and hearts. Our secret to success? Valuing how different skillsets join forces to make our journey happen. Whether you play a direct or an indirect part of fulfilling our purpose, you get to contribute and use your skills, personal as well as professional. Indeed, at Orifarm your personal growth journey is shaped only by your contribution towards making healthy days for as many as possible.

We regard our feedback culture as a fundamental element in the individual employee’s opportunities for learning and development. And when we have good results, every employee, including student workers, are a part of our bonus scheme.

Job Location

The position is located at our headquarter in Odense, where you will work with our dedicated colleagues in an open office environment, which allows us to have a friendly and informal atmosphere.

Need further information?

If you need further information about the job, please contact Department Manager for IT Operations, Jacob Kølleskov, jacko@orifarm.com.

We are often looking for new employees to help us grow and therefore, we may have other interesting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities: https://www.linkedin.com/feed/